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Birmingham City Council launches new internal digital service


Mark Say Managing Editor

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Birmingham City Council has set up a new internal digital and technology service.

It officially launched the service on 1 March, with a revised structure and operating model based on five functions: capability and culture, governance and customer experience, delivery, product and platform.

The council’s assistant director IT and digital, Cheryl Doran, said in a blogpost that the change has been made to reflect a strong focus on user centred design and agile delivery techniques, underpinned by secure and scalable platforms.

It had placed most of its relevant staff into new roles in December and run internal recruitment to fill vacancies in January and February, but that there are still over 100 vacancies to fill.

Aligned to framework

Doran said in an earlier post that the roles are aligned to the council’s digital, data and technology framework and will enable it to develop centres of excellence and work effectively in multi-disciplinary teams.

“As a service, our approach is to be bold, curious and innovative in supporting and leading the way in the new digital way of working,” Doran said. “We will be collaborating and working in partnership with directorate service teams and BCC colleagues to shape this.”

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