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Birmingham City Council completes ICT insourcing


Mark Say Managing Editor

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Birmingham City Council has completed taking most of its ICT services back in-house with the ending of its longstanding contract with Capita.

It said that most of the services delivered by the company have been returned to council management after a four-month transition period.

The council took the decision to wind up the Service Birmingham joint venture with Capita in 2017, although it also indicated that it would seek a new arrangement.

It said this week that Capita will continue to provide some services until the originally scheduled expiry of the contract in March 2021, but specified only data centre hosting.

A public statement from the council said: “Both organisations recognise that the change to this working arrangement is timely and appropriate.  The original contract was awarded in 2006 and, after 13 years, the time is right to transfer the services back to the council. 

“The services transfer back to the council today with overall customer satisfaction having improved year-on-year. The council now has a well-developed digital strategy that seeks to transform the IT service provision to deliver new customer-centric outcomes.

“The council is delighted to welcome 167 staff transferred from Capita today, as well as welcoming back 147 council staff whose secondments have now ended.  Their knowledge and expertise is greatly appreciated.”

Image: Birmingham from Centenary Square by Andy G, CC BY SA 3.0 via Wikimedia Commons

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