HUB: Bots4Good 2019
Friday 22 November 2019
Artificial Intelligence, Robotic Process Automation, Machine Learning and interactive Bots are becoming more commonplace in the public sector. How can we harness this power for the public good? Where do the ethical boundaries lie? And is this just the start of an augmented future for the public sector?
Catch up now: Watch the videos / download the slides below to find out what our public sector and technology speakers - NDL Software Ltd, Arvato CRM Solutions UK, CGI and Netcall - had to say about the future of bots and AI for good in the public sector.Download the event brochure and agenda here.
Be the Disrupter and Not the Disrupted: A Necessity or a Tall Order for the Public Sector?
Professor Birgitte Anderson, CEO and co-creator, Big Innovation Centre (slides)
RPA and Intelligent Automation, Proven Success in the Public Sector
Joint presentation by Patrick Knight, head of Revenue and Benefits, Medway Council, Jonathan Riches, technology and innovation manager, Housing 21 and Tom Wright, commercial manager, NDL Software Ltd (slides)
The Medway Revenue and Benefits service experience...and the story of our bots
Patrick Knight, head of Revenue and Benefits, Medway Council
Housing 21's journey of Robotic Process Automation...First steps, plans and challenges so far
Jonathan Riches, technology and innovation manager, Housing 21
Protecting National Security with RPA
Simon Greenwood, intelligent automation SME and advisor, CGI (slides)
Chatbots are failing customers - Learn why and gain five steps for success
Richard Farrell, chief innovation officer, Netcall (slides)
Delivering public services in the age of automation
Joint presentation by Diane Hopkins, principal HR manager, Lauren Margetson, HR business manager, Neath and Port Talbot Council, and Mike Stewart, head of robotic automation, Arvato CRM Solutions UK (slides)
Silicon Dale: Breaking new AI ground in Bradford
Dr Tom Lawton, head of clinical AI and consultant critical care, Bradford Teaching Hospitals NHS Trust (slides)
Busting myths on the use of bots in public services
Andrew Culpin, service improvement lead, Newcastle City Council (slides)
All our events are free to the public sector and attendance comes with CPD learning. Join us at UKAuthority 2020 events by registering here