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Catch up: Powering Digital Public Services 2021

Thursday 11 March

Time: 11:00 to 12:30

Cloud, low-code, automation and virtual working all came of age during the pandemic. UKAuthority's Powering Digital Public Services explored what can they now offer for the future...

With thanks to our specialist partners Rackspace Technology, VMware and Nutanix for this UKAuthority event

Quick links:

Time stamps below the videos indicate the start of each presentation or discussion panel. There are also links to speaker slides where these are available.

Session One - Wednesday, 10 March

  • 01:08: The Transforming Scotland’s public Services - Colin Cook, Digital Director, The Scottish Government
    Colin Cook describes how the Scottish Government and local government are working together to update Scotland’s national digital strategy and ensure that the country is recognised as an ethical digital nation. This provides an opportunity to redesign public services and transform the organisations that deliver them, through a comprehensive, national approach to service design, new ways of working with industry and the development of common platforms as part of the country’s critical national infrastructure (Download slides
  • 13:08: Transforming Digital Public Services with Hybrid Cloud - Stuart Bland, Infrastructure Lead, Shropshire Council
    Stuart Bland talks about Shropshire Council’s early steps into a hybrid cloud set up to align with its 'Cloud where appropriate' approach to delivering IT services; how this approach stood them in good stead to deal with the changing work patterns brought about by the pandemic, and how they are looking to evolve the model over the next few years in the post-Covid arena (Download slides)
  • 31:30: - Adopting hybrid cloud to deliver digital public services - Andrew Puddephatt, Director UK Public Sector, Nutanix 
    Andrew Puddephatt shares examples of public sector organisations that have worked with on their journey to cloud including Birmingham City Council, University Hospitals Plymouth NHS Trust, Stockport Metropolitan Borough Council (Download slides)
  • 42:13: DWP Digital with Purpose during a pandemic - Joanne Delap, Team Collaboration Product Owner, Department for Work and Pensions
    Joanne Delap discusses the challenges that DWP were faced with during the pandemic and how they responded as an organisation.  Within the context of the pandemic, how they adapted to new ways of working, the scaling of infrastructure and services to meet unprecedented demand, the Digital transformation during this period and plans for the future (Download slides)
  • 58:25: Q&A / panel discussion

Session Two - Thursday, 11 March

  • 01:00: Don’t Go it Alone: Accelerate Digital Transformation with the Right Tech Partnerships (Part One) - Owen Powell, ICT Director, Central and North West London NHS Foundation Trust
    The pandemic has driven the public sector to adapt and innovate at speed. Owen Powell discusses how CNWL achieved around three years of transformation in three months and how the right technology partnership can enable innovation, scalability and security in the cloud (Download slides
  • 14:12: Don’t Go it Alone: Accelerate Digital Transformation with the Right Tech Partnerships (Part Two) - Simon Bennett, CTO EMEA, Rackspace Technology
    Simon Bennett talks about the role can Rackspace play to help organisations accelerate transformation, some of pitfalls faced, the impact of Covid and what digital transformation actually means (Download slides)
  • 32:05: Don’t Go it Alone: Accelerate Digital Transformation with the Right Tech Partnerships (Part Three) - Joseph Langford, Chief Technologist, Public Sector, VMware (formerly Chief Digital and Information Officer, Surrey and Sussex Police)
    Joseph Langford shares his experience of being a Chief Digital and Information Officer during 2020 and the importance of having a trusted partner (Download slides
  • 46:20: ICT impact on CO2 emissions – a macro perspective - Mattie Yeta, Head of Sustainable IT, Department for Environment, Food and Rural Affairs
    ICT has the potential to reduce emissions by 15%. Mattie Yeta discusses the three major ways in which ICT can be expected to affect CO2e emissions. The direct effects are mainly caused by energy consumption in production, distribution and use of ICT
  • 1:06:00: Q&A / panel discussion 

Session Three - Friday, 12 March

  • 01:30: Local government post-Covid recovery, the digital perspective (Part One) - Martin Ferguson, Director of Policy & Research, Socitm
    Local government will be at the forefront of people, community and place-based recovery following the Covid pandemic. Social and economic regeneration and environmental sustainability will be central to their efforts to rebuild resilient, cohesive and thriving communities. Martin Ferguson explores the key findings from Socitm’s Digital Trends 2021 report and their relevance to these recovery efforts (Download slides
  • 22:08: Local government post-Covid recovery, the digital perspective (Part Two) - Sam Smith, Assistant Director for IT & Digital Services, Cambridgeshire County & Peterborough City Councils. Also Socitm President
    Following on from Martin Ferguson's presentation, Sam Smith introduces initiatives that are already taking shape in localities (Download slides
  • 33:18: Rob McNally, Head of IT Strategy & Solutions, Leeds City Digital Partnership
    Rob McNally gives a whistle-stop tour around the approach taken in Leeds to bring together the Council and local health partners to deliver the ‘City Digital Partnership’. This includes standardisation around estates and moving NHS partners to a shared cloud platform supported by Leeds City Council (Download slides
  • 50:10: Respond and recover, the role of digital and technology - Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council
    Transformation against a backdrop of the pandemic/ public service for our new normal/ customer services and how this has impacted on our digital strategy for the future (Download slides
  • 1:02:10 Q&A / panel discussion 

Event resources

Resources mentioned during this event are listed below: 


Powering Digital Public Services specialist partners


Rackspace Technology is the multicloud solutions expert. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimising returns into the future.
As a global, multicloud technology services pioneer, we deliver innovative cloud capabilities to help customers build new revenue streams, increase efficiency and create incredible experiences. Recognised as a best place to work, year after year, by Fortune, Forbes, Great Places to Work and Glassdoor, we attract and develop world-class talent to deliver the best expertise to our customers. Everything we do is underpinned by an obsession with our customers’ success — our Fanatical Experience™ — so they can work faster, smarter and stay ahead of what’s next.

Learn more at

Rackspace Technology recently took part in UKA Live on Capitalising on Cloud. Fill in the form to access and watch this inspiring discussion 


VMware streamlines the journey for organizations to become digital businesses that deliver better experiences to their customers and empower employees to do their best work. Our software spans App Modernization, Cloud, Networking & Security and Digital Workspace.

Learn more at:


Nutanix is a market leader in Hyper Converged Infrastructure (HCI) - a software defined platform that enables organisations to simplify, automate and reduce the cost of IT. In the UK, Nutanix is working with around 170 public sector customers to help them on their journey to a Cloud operating model whether that is Private, Public, or most often a Hybrid or Multi Cloud strategy. The start point for Nutanix is to modernise legacy platforms and applications. From there, public sector organisations can simplify and automate processes associated with managing infrastructure to refocus resources on innovation and delivering improved digital services. Throughout this journey, Nutanix believe it is essential to architect an operating model that allows for a mix of 'on prem' and public cloud platforms where applications and workloads can be moved seamlessly across them.

Learn more at

UKAuthority in partnership with Nutanix recently explored the power of cloud to continue the transformation of our public services. Download here


Support from our event partners enables UKAuthority to produce free events for the public sector to share success stories and experience with each other - you can learn more about them above


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