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West Northamptonshire to use System C for case management in adult social care


Mark Say Managing Editor

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West Northamptonshire Council has signed a new five-year contract with System C to implement its Liquidlogic case management application for adult social care.

The cloud based system is due to go live in February 2025, incorporating a person’s GP data and providing residents with the ability to manage their own records through a customer facing portal.

It will be used by a council workforce of over 500 providing care and support to over 4,500 residents.

More widely it will also be accessed by other users including social care providers, carers and the voluntary sector.

The application will include a fully integrated finance system for streamlining assessment and payment processes. System C said it will enable the council to take a proactive approach in managing referrals for individuals requiring adult social care services.

Milestone in strategy

Cllr Matt Golby, West Northamptonshire’s cabinet member for adult care, public health and regulatory services, said: “The implementation of System C represents an exciting milestone in our council's digital and technology innovation strategy. This move aligns with our vision to transform West Northamptonshire into a digitally inclusive community, where all residents can conveniently access council services.”

Nick Wilson, CEO at System C, added: “Our social care technology provides a holistic view of care records from a single platform, so teams can manage their workload, support vulnerable people and families and deliver statutory services as efficiently as possible. This approach simplifies the work of practitioners, enabling them to deliver enhanced support in a more streamlined way.”

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