The shared service organisation for three councils in southern England has signed to use the OPENRevenues platform from Civica.
Publica has arranged the deal on behalf of Costwold, Forest of Dean and West Oxfordshire District Councils with a five-year contract worth £975,000.
It plans to implement the revenues and benefits platform to support an increase in online self-service among the council’s customers. Civica said this will support the sharing of services and provide the councils with cost savings.
Forest of Dean has been managing its council tax through the software since 2010.
Mike Evemy, deputy leader and cabinet member for finance at Cotswold District Council, said: “Many of our residents want easy ways to access their council tax and housing benefits without needing to call or visit our offices. Our partnership with Civica will help us deliver this for them as the self-service functionality means they can easily view everything online, making it convenient and quicker.
“We’re excited to see how online usage increases as residents start using the new service. We are also looking forward to the positive impact the solution will have on our employees - reducing the hours they must spend on administrative tasks.”
