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Swindon Council signs Liberata for service modernisation


Mark Say Managing Editor

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Swindon Borough Council has agreed on a partnership with business process services provider Liberata that will involve supporting its digital transformation programme.

They have agreed on a 10-year contract for service modernisation with an option to extend for a further two and a value of up to £30 million.

It covers the delivery of a range of services including those for council tax and business rates, housing benefits and service improvement initiatives, along with systems provision and hosting and service support.

There will also be full systems administration, reporting and subsidy management for revenues and benefits, as well as associated customer management platforms, including support with workflows and the introduction of automation to meet digital transformation goals.

Transform and improve

A spokesperson for Swindon said: “Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services.

“Liberata has demonstrated it can achieve high collection rates across business rates and council tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.”

Charlie Bruin, CEO of Liberata, said: “This project will enable an immediate step change in cost efficiencies and collection performance for Swindon Council, while giving residents access to the latest digital tools and expert support.”

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