Sovereign Housing Association has appointed software firm Civica to support the creation of a new data warehouse and business intelligence capability.
The company said this will make use of Microsoft solutions and provide a single location for extracting, loading and transforming previously disparate datasets, which have been running on multiple systems.
It will support Sovereign in reviewing all proposed new architecture, prioritising the data needed and putting appropriate data governance in place. They will also work on knowledge transfer to employees in Sovereign.
Andrew Bradley, head of data and analytics at Sovereign, said: “As part of Sovereign’s corporate plan, we’ve recognised that we can leverage data and analytics to drive improved customer service and increase operational efficiency.
“Working with the experts at Civica we’ll be leveraging Microsoft modern data warehouse technologies and business intelligence tools to help transform how we understand our customers and homes. It’s a real game changer for Sovereign and a commitment as part of becoming a modern, connected business.”
Ian Holden, managing director, digital at Civica added: “Introducing a combined data warehouse capability with flexible business intelligence tools means Sovereign can strengthen resident insights and stay compliant with regulatory standards. This includes more efficiently targeting interventions to support sustainable tenancies, reduce voids and optimise asset management.”
The Government’s annual Housing Sector Risk Profile of 2019 highlighted the failure to manage data correctly as a key risk.
The housing association manages almost 60,000 properties across the south of England.
Image: iStock, Samuel Foster