Runnymede Borough Council has procured the Jadu platform for its customer services.
It plans to use the company’s content management system in a redesign of its website, along with the XForms Professional and CXM (customer experience management) suite for digital services.
The council’s digital transformation team will lead on service reviews and business process re-engineering, to run parallel with the build of new workflows and processes in Jadu CXM.
It will also use a Jadu Premium theme template and the website will be compliant with WCAG 2.1 web accessibility standards.
Linda Norman, corporate head of customer, digital and collection services at Runnymede, said: “We’re significantly improving our digital self-service and assisted service offerings via a new customer portal for activities such as waste management, including fly tipping, missed collections, garden and bulk waste, housing, planning submissions, and revenues and benefits.
“We’re bringing together services in one place, reducing silos and giving residents and businesses a complete overview of their interactions with the council. Jadu’s integrations, including single sign-on capabilities, are vital in making that happen.
“The move will help us to deliver more personalised and targeted services and help make digital channels the preferred method of contact.”
Image: Runnymede Civic Centre