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Nottingham Hospitals builds new platform for non-NHS patients


Mark Say Managing Editor


Nottingham University Hospitals (NUH) NHS Trust has selected cloud solutions provider Tisski to develop a patient accelerator for referrals and financial management in its unit for private patients and overseas visitors.

Doctor and nurse in corridor

They are building a system on the Microsoft Dynamics 365 platform with the aim of improving the capture of data, providing a single view of patients’ status and interactions with the trust, and reducing debt associated with any activity not funded by the NHS.

The first phase of the contract has involved building a platform that integrates various legacy systems and includes a helpdesk facility provided by Tisski and is valued at approximately £60,000. A potential deal for a second phase is currently under discussion

Trust's ambition

Dr Sameedha Rich-Mahadkar, deputy director of strategy at NUH, said: “The trust has an ambition to deliver outstanding health outcomes and patient and staff experience across all it services and therefore requires a robust system in order to support the administrative process associated with their private patients and overseas visitors’ service provision.

“The team at Tisski has helped us explore the art of the possible, and together, we have built a system that will deliver benefits to our patients, the trust and the taxpayer.

“Although this isn’t a full end-to-end view of our patients, due to the complexities of interfaces with other hospital systems, it does give us a much more accurate view of the overseas and private patient administrative pathways, allowing us to monitor our efficiencies and KPIs. We are hopeful that phase two will allow us to further develop this into a fully integrated trust system at some stage in the near future.”

A spokesperson for the company said: “The accelerator has been developed in partnership with Nottingham University Hospital Trust and is a first of its kind,” adding that the solution could be deployed for trusts.

Image from Tisski

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