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News shots …. 31 March 2016

31/03/16

PHSO saves through cloud phone switch

The Parliamentary and Health Service Ombudsman (PHSO) has achieved savings of more than £50,000 per year by switching to a cloud phone system, according to the supplier.

Foehn, said the PHSO has been running the new system since the beginning of the year. It comprises 500 seats, with 300 at the London Millbank office and 200 in Manchester, with two call centres with 24 and nine seats.

Nicky Dowland, IT services manager at the PHSO, said: “Where before we had no idea how many calls investigators were making, now we will have complete visibility. Overall the new phone system has enabled us to improve productivity, increase efficiencies and enable us to deliver a more reliable and better service to people.”

 

mygov.scot team looks at life events

The team behind the mygov.scot website is examining how a life event model – taking in issues such as marriage, divorce and the death of a spouse – could feed into the service.

mygov.scotIn a blogpost, it says a sub-team has been working on a prototype for how changes in mygov.scot's design and information architecture could be used to present one life event. This would enable it to make better use of data in supporting people through the relevant life changes.

It follows work it did last year in co-designing content on domestic abuse with Scottish Women's Aid.


DigitalHealth.London launches Accelerator

DigitalHealth.London has set up a programme to help small to medium sized digital health businesses develop technology specifically for the NHS.

It said the Accelerator will involve working with 30 businesses each year over an initial three-year period, helping them to engage with clinicians and healthcare experts. This is aimed at helping companies navigate the intricacies of the NHS and work with sensitive data.

Applications from small companies are open until 25 April.

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