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News shots …. 23 March 2017



Passport renewals go online

HM Passport Office has launched an online passport renewal service following a trial last year in which more than 240,000 people took advantage of the option.

Initially applicants meeting certain criteria, but who will account for the majority of adults, will be able to use the service. It will then gradually become available to all.

Immigration Minister Robert Goodwill, said: “The service means applicants can upload a suitable digital photo from their smartphone or tablet, making applying for a passport quick and simple. In total, the whole process takes 10 minutes on average.”


Sopra survey shows public support for digital

83% of UK citizens want to access public services through digital channels, according to a survey conducted by Ipsos for Sopra Steria.

Other findings include: 64% describe digital government as advanced, but their experience falls short of that with the best of the private sector: 74% say government should make a priority of developing online services; 76% want a single portal for multiple services to be a priority; 49% want more technology and online services for healthcare.

Philip Craig, Sopra Steria’s director, government sector, said: “Citizens are telling us the next phase of digital transformation must promote collaboration across departmental boundaries, particularly in health. But citizens want further reassurance that this joined up government is secure and their personal information is protected.”


Thenue Housing launches self-service app

Thenue Housing Association has developed a self-service app using software from 1st Touch. It is fully integrated with the association’s housing management system, enabling tenants to view up-to-date transactions on their rent account and repairs history. They will be able to report the need for a repair, make a neighbour complaint and request a range of services.

Greg Johns, chief executive officer of 1st Touch, said: “Particularly impressive is the association’s hugely successful Smart Communities initiative which aims to encourage people of all ages to embrace new technology and learn digital skills such as using the internet including using our self-service app.”

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