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New insights on AI and automation in public services



Artificial intelligence is gradually taking on a higher profile in public services.

Over recent weeks there have been initiatives from the Financial Conduct Authority, the NHS AI Lab and Coventry University among others, harnessing the technology to perform tasks that would be overwhelmingly arduous for humans.

Such efforts are building on the benefits already achieved by the increasing automation of routine public sector processes, which have given staff much more time to spend on the more challenging elements of their jobs that require human judgement.

There is a tremendous potential to do more, but there are also many complexities and sensitive issues around the use of data and the nature of algorithms, and the sector will have to tread carefully in its deployments of AI.

Public servants need to broaden their understanding of automation and AI, in terms of how they can be applied successfully and how to deal with the ethical issues and ensure public trust.

Learn more

There is a great opportunity to learn more in next week’s AI & Bots4Good conference, to be staged online by UKAuthority with the support of NDL Software and Blue Prism.

Comprising three 90-minute sessions on 24, 25, 26 November, it will provide examples of successful deployments and expert perspectives on facing up to the ethical and legal complexities.

Speakers over the three mornings include: 

  • Sana Khareghani, head of Office for Artificial Intelligence
  • Gareth Cinnamon, digital programme manager at Mid Yorkshire Hospitals NHS Trust
  • Charlotte Todd, business manager at NDL Software
  • Paul Gooch, contract support and applications manager at Norwich City Council
  • Stuart Filmer, lead developer at Norwich City Council 
  • Leanne Summers, head of AI strategy at NHSX
  • Richard Boddington, head of local government and housing, Blue Prism
  • Keith McDowell, RPA manager at Norfolk County Council
  • Sue Daley, director of technology and innovation at techUK
  • Brhmie Balaram, head of AI research and ethics at NHSX
  • Dr Maddy Borhani, assistant director - digital productivity at NHSX
  • Daniel Bamford, deputy director AI award at NHS England
  • Socitm (tbc)

It will also include discussions with the opportunity for delegates to submit their own observations and questions, broadening the scope for valuable insights from the event.

Broadcast live, the event is free of charge to the public sector - Book below to join us:

If no check out shows click here to register over on Eventbrite

Image from iStock, ipopba


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