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MoD picks Capgemini to run IT service centre

22/06/20

Mark Say Managing Editor

The Ministry of Defence (MoD) has announced a five-year contract with Capgemini for the company to run its IT service centre.

Ministry of Defence plaque

It will involve Capgemini working with the ministry’s Defence Digital unit and providing its AI and smart analytics capabilities to increase self-service by users.

The service centre is part of the Operational Service Management (OSM) function, which delivers IT services to the MoD.  It will be open 24/7 and have a strategic significance to Defence Digital in contributing to the management of core IT services.

Air Vice Marshal Chris Moore, director operations at the MoD, Defence Digital said: “The Ministry of Defence has one of the largest and most diverse networks in Europe, covering a global footprint and supporting capabilities from satellites to mobile phones, 24/7. An IT outage in our world is more than loss of productivity, and as such we require a world class service for our users.

“As we continue our journey to exploit the latest technology, we look forward to the next phase of Operational Service Management with our chosen partner, Capgemini, at our side. This is an early step in Defence’s bold intent to modernise and exploit digital and data for improved operational and business outputs.”

Defence Digital came into being last year, replacing a number of organisations dealing with information systems, and has an annual budget of over £2 billion and around 2,400 personnel. Its remit includes leading on defensive cyber strategy and capability development, and providing support for digital innovation across the defence sector.

Image by Harland Quarrington/MoD, Open Government Licence

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