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Liverpool City Council implements Community Helper


Mark Say Managing Editor

Liverpool City Council has implemented a digital tool built on a low code platform to coordinate a community coronavirus response.

finger on darkeed keyboard

It developed the Community Helper system with software firm Civica using the latter’s iCasework cloud based platform. It has been made available to other councils free of charge for six months.

The system has automated processes around coordinating requests for support during the pandemic, such as the delivery of food parcels and prescriptions and social contact for vulnerable people.

Civica said it has been used in Liverpool to coordinate the work of volunteer and partner agencies such as the Merseyside Fire Service.

Will Costello, head of digital services at Liverpool City Council said: “Community Helper has had a dramatic impact in Liverpool and the delivery of Covid-19 crisis support to residents. It has enabled us to streamline many of the business processes involved in delivering the service and is enabling more insightful decision making to be made based around demand and key reporting.

“The platform has not only provided us with a solution for the current situation, but also has the potential to continue to be relevant and help Liverpool City Council support the voluntary community sector in the future.”

Image from GOV.UK, Open Government Licence v3.0

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