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Leeds City Council plans new approach to IT

27/09/19

Mark Say Managing Editor

Leeds City Council is working on a new operating model for core services, with the aim of standardising technology and automating more processes.

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It has gone to market for support in the project, saying it wants to transform its delivery of finance, HR, payroll and procurement services, with a move away from current systems and processes.

The council has identified a series of key outcomes, including the automation of routine and transactional activities, maximising the potential of new standardised technology, increasing mobile working and improving user journeys.

It currently operates a mixture of internally developed and off the shelf systems, some highly bespoke, with a complicated architecture. It is now looking to use more technology as it works rather than adapting it to specific circumstances.

The council has a core programme team in place, has carried out a pre-market engagement with IT suppliers, and is currently working on its design principles and understanding of the current environment. It is planning a programme review organisational structures, policies, processes and systems to support the core services.

Image from iStock,ilbusca

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