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Insolvency Service plans digital channel for creditors


Mark Say Managing Editor

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Image source: Prasertthai

The Insolvency Service is aiming to create a new digital service for creditors to send and receive information to the agency.

The plan is part of its 2021-26 strategy to become digital first, with key goals to minimise avoidable customer contact through more automation and self-service, and identify opportunities to direct customers to the appropriate channel for the information they need.

The agency has published a market notice for support in a nine-month project, to run next year, in delivering an online service for report to creditors (RTC) and proof of debt (POD) processes, along with hypercare when it is transitioned into public beta, which is expected in July.

The service will enable creditors to submit documentation digitally to support claims in bankruptcy and liquidation cases. The agency has anticipated that it will handle between 300,000-350,000 RTCs per year.

Portal, dashboard and prompts

It has already identified a solution to digitise the two high volume processes in the alpha phase of the project, and said the service could be through a portal with a dashboard and series of prompts for the user to take action.

The notice says: “This will remove a high volume paper based process that is time consuming, deliver cost savings to the agency and our service users, and will contribute to the Government’s environmental and sustainability ambitions.”

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