HM Revenue and Customs (HMRC) has reported an increasingly heavy use of its app over the past year.
It said that around two million new users have downloaded the app, bringing the total to over seven million since the launch in December 2017, and that it has been used for 100 million sessions and accounted for £652 million in self-assessment payments.
There has also been a 77% increase in downloads of the app by people aged between 16-25 over the past 12 months.
Myrtle Lloyd, HMRC’s director general for customer services, said: “The HMRC app is a great tool to access your national insurance number, claim child benefit or pay your self-assessment tax bill on the go.
“There are lots of services available through the app which can save you a phone call and get you an answer quickly and easily. So why not join the two million new users who have downloaded the app this year?”
Important audience
Jim Harra, first permanent secretary and CEO of HMRC, recently told Parliament’s Treasury Select Committee: “We’re running a campaign for 18-34 year-olds as they’re an important audience for us, but they’re often students getting Christmas jobs.
“We see a real spike in calls from this demographic ringing us to ask for their national insurance number at this time of year, something which is readily available on the app, so we want to encourage them to use the app for this.”
