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EVENT HUB: Connecting Manchester Local Health and Care


UKA Correspondent

Developing tech enabled care in Manchester

How Manchester City Council is taking a technology enabled approach to caring for vulnerable people

A new approach to the delivery of health and social care, enabled by technology, is developing within the borders of Manchester City Council.

The creation of the Manchester Local Care Organisation (MLCO) has brought the council’s adult social care operation together with local NHS primary, community and mental health services to work as one team across the organisations’ boundaries.

It has a vision based on three priorities: supporting vulnerable people in living in their own homes; providing an end-to-end approach to care delivery, joining up the contributions of social workers, care providers, NHS staff and others in supporting an individual; and bringing the data from all systems into one place to provide a clear view of the services provided and the factors affecting a supported person.

It is beginning to harness technology to better coordinate the efforts of different teams, ensuring that they all contribute to care focused on the needs of the individual. A central element of this is the aggregation of data from the different sources onto a single platform – under development with Microsoft – to provide a single, detailed view of an individual, and a whole system perspective on the delivery of health and social care.

MLCO has some solutions in place and is exploring several exciting possibilities to use digital technology in providing a high level of care in people’s homes. Some were presented at a recent event staged by the council with Microsoft in Manchester, and UKAuthority was there to record the contributions, all of which can be viewed in the videos below.

It provides a series of insights into how one local organisation is pioneering a new approach to meet the demands for a modernised social care system.


Introduction and vision:

Bob Brown, chief information officer, Manchester City Council and chair of information and technology, Manchester Health Locality

Microsoft technology vision and aspiration to support leading organisations in health and care:
Dr Andrew William Hawkins, senior director, local & regional government, EMEA, Microsoft

Technology enabled care: Transforming people’s lives in Manchester:
Nicky Parker, director of adult social care transformation, Manchester City Council

Sensors in the home (Republic of Things)

Alison Parker, project manager, adult social care transformation, Manchester Local Care Organisation

Resource scheduling and the Home Hub (CM & Konnektis)

Paul Teale, lead re-enablement manager, Manchester City Council

Self-care and independence (PCG Connect2Support)

Kathy Weaver, head of access, adult social care, Manchester City Council

First stop shop for carers (Carers’ Portal)
Paul Johnston, commissioning development specialist, Manchester Health and Care Commissioning, and Dave Williams, chief officer of the Manchester Carers Forum and deputy chair of the Manchester Carers Network

Physiotherapy at home (Sword Health)
Carol Kavanagh, Manchester community response lead, north locality, Manchester Local Care Organisation

MLCO System Flow
Mark Edwards, chief operating officer, Manchester Local Care Organisation

Connecting data through one platform:
Raymond Hounon, data & AI business manager and data & AI lead technical architect, Microsoft

Command and control dashboard:
Ian Pike, data & AI technical lead, Microsoft


Manchester people: Amy’s journey:
Stephanie Hand, technology solutions professional, business applications and
David Reid, solutions architect, business applications, Microsoft


Enabling multi-disciplinary team collaboration around Amy
James Hornby, healthcare collaboration specialist, Microsoft


Panel Q&A

Bob Brown, chief information officer, Manchester City Council and chair of information and technology, Manchester Health Locality

Nicky Parker, director of adult social care transformation, Manchester City Council

Faith La Grange, director for local and regional government, Microsoft

Helena Zaum, industry solutions executive, Microsoft

Floor debate

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Vox pops

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Meanwhile, for more information on the themes discussed above, download the white paper 'Technology for care pathways - The potential of emerging technologies to
support joined up social care: <insert url>


If you would like to discuss how Microsoft can help you plan for the future of health & social care in your organisation today, contact CityNext lead at Microsoft, Helena Zaum

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