Essex County Council has selected IEG4’s Concessionary Travel Case Management platform to process Blue Badge applications.
The move reflects the priorities of the council’s disability strategy, which includes an emphasis on the importance of Blue Badge parking permits for people with disabilities.
The IEG4 platform is expected to go live in early December, replacing a system that involves several forms, and is aimed at streamlining the process.
Improved service
Essex’s head of customer engagement, Robbie Watson-Levey, said: “Our current system does not meet the needs of our residents and the implementation of IEG4’s Blue Badge digital solution is critical for us to provide an improved service in the face of rising demand for Blue Badge applications.
“Not only will this modern system ensure we meet our statutory obligations but will provide an improved experience for our residents who rely on the Blue Badge to maintain their independence.
“The new solution will also streamline the application process, removing manual tasks to allow our officers to focus more time on assessing applications. This investment reflects our commitment to listening to customer feedback and delivering an improved digital solution.”
In 2023 the council received 43,000 Blue Badge applications, an increase of 57% since the current system was introduced in 2019 — a figure which is predicted to climb further as the county’s population ages.
