Image source: Civica
City of Lincoln Council is preparing to move all of its housing services to the cloud under a five-year, £1 million contract with Civica.
It will migrate the management of 13,000 homes and garages to its Cx systems for housing, asset and contractor management under an integrated cloud platform, and launch a new customer portal to provide council house residents with access to all information such as rent statements, reports on repairs and request forms for visits from housing teams.
The portal will also provide staff with access to all relevant information to support remote working.
Civica said the consolidation of systems into a single platform will also save money for the council.
Frances Jelly, Lincoln’s housing business support manager, said: “This new partnership with Civica will help bolster our vision to provide housing which meets the varied needs of all our council house residents, build more sustainable communities and improve housing standards for everyone.
“It’s vital that we can listen to and understand the council house resident’s voice more clearly. We are working with our council house residents panel on this project to ensure we create a system which suits everyone – offering a single point of contact for residents to interact and solve any queries quickly and easily.”