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CCS agrees MoU with Salesforce


Mark Say Managing Editor

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Image source: Popov

The Crown Commercial Service (CCS) has signed a memorandum of understanding (MoU) with technology provider Salesforce.

They said the one-year agreement, which has just gone into effect, will make it easier and more cost-efficient for the UK public sector to take advantage of Salesforce products and solutions.

The company is traditionally known as a supplier of customer relationship management systems but now offers CRM, case management, collaboration and analytics tools on a low code platform.

Its product range include the Mulesoft automation platform, Tableau analytics and the Slack productivity tool.

The main elements of the MoU are: a discount on licences for eligible UK public sector bodies; free experimentation projects; direct access to a panel of Salesforce’s SME implementation partners; discounted training and support; and a discounted trial of Salesforce’s Net Zero Cloud.

Competitive pricing

Philip Orumwense, commercial director and chief technology procurement officer at CCS, said: “I am delighted that Crown Commercial Service and Salesforce have been able to reach agreement on this MoU.

“It will allow UK public sector customers to access a competitive baseline of pricing by recognising our aggregated public sector spend; and ensures a cost-effective marketplace with access to best of breed solutions for each requirement.

“The agreement will further ensure increased collaboration and aggregation of government and wider public sector spend to achieve increased automation, forecasting, reporting and customer engagement management tools.”

The MoU is a latest in a series that CCS has agrees with major technology providers over the past two years, with deals with AWS, Microsoft, Google and others.

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