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Camden Council deploys FixMyStreet Pro reporting app


Mark Say Managing Editor

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Screenshot of Camden FixMyStreet Pro
Image source: SocietyWorks

Camden Council has launched a new, dedicated version of the FixMyStreet Pro app for residents can report issues such as potholes, fly tipping and broken streetlights. 

It becomes the 21st local authority to use the system, developed by SocietyWorks, the wholly owned subsidiary of civic technology charity mySociety,

Cllr Adam Harrison, cabinet member for a sustainable Camden, said: “Having the most up to date information about where there are any problems on roads and pavements across Camden can help us to respond to these quicker. 

“Reports provided via the new FixMyStreet app and website are vital to this. Issues such as potholes, broken street lighting, damaged road signs, and blocked or flooded drains can now be reported quickly on the go and allow users to provide the exact location and upload a photo. 

“This information is then sent directly to our engineers so they can investigate and seek to fix the problem in a more efficient and effective manner. The individual who reported the issue is then updated once the issue reported has been resolved.”

FixMyStreet Pro is a map based online solution for residents to accurately report problems on any device. SocietyWorks said it reduce report duplication by displaying all reports on the map and integrate with Camden’s back end system Symology to facilitate a two-way flow of data from council to report maker. 

It can also automatically divert irrelevant reports to the correct council or authority, including to Transport for London, reducing unnecessary contact.

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