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AGENDA Powering Digital Public Services


Helen Olsen Bedford Publisher

From public to private cloud, what infrastructure do we need to power our digital public services and respond to national emergencies?

How can we harness technology to rapidly respond to emergencies like the current COVID-19 pandemic? Where are we heading in a post -COVID world and return to 'business as usual'? From virtual working to agile development of new services, speakers will share their current experience and future plans this week, from 11:00 to 12:30 on Wednesday, Thursday and Friday: 


11:00 to 12:30 - Host and moderator: Helen Olsen Bedford, Publisher, UKAuthority


Eddie Copeland

Eddie Copeland, Director, London Office of Technology & Innovation

How can local authorities and govtech form better partnerships?  Eddie will share details on what LOTI has been doing with London boroughs and SMEs to improve the relationship between councils and technology suppliers, from providing better evidence on what technology is currently used to creating commons Ts and Cs for tenders and contracts


Joel Samuel

Joel Samuel, Enterprise Architect, Cabinet Office

Powering digital organisations with Enterprise IT:  Joel takes us on a walk through of the digital infrastructure powering the Cabinet Office today and into the future

Rhys Sharp

Rhys Sharp, Public Sector Solution Director, Rackspace

Accelerating Cloud Adoption in the Public sector:  Has COVID-19 created a step change in how the public sector adopts and uses cloud technologies? Will a 'new normal' emerge where digital collaboration and home working are embedded into the organisation? 

Geoff Connell

Geoff Connel, Director of IMT & Chief Digital Officer, Norfolk County Council

Harnessing digital Infrastructure to deliver more innovative, flexible and resilient public services:  How Norfolk’s digital infrastructure is underpinning new ways of working and helping us cope with tactical issues such as Covid-19 as well as enabling future savings and better place based outcomes



11:00 to 12:30 - Host and moderator: Helen Olsen Bedford, Publisher, UKAuthority

Mattie Yeta

Mattie Yeta, Head of Sustainable IT, Defra

Building a more sustainable public sector during and after COVID-19: Can we take some of the cultural and working changes necessitated by COVID-19 forwards into business as usual - and a more sustainable future?

Nathan Rhodes

Nathan Rhodes, Government Lead, Hable

How can we influence positive and sustainable change during these tricky times: Change Management is taking the end user through the journey of change. With a rapid need for upskilling people in virtual working, using tools like Microsoft Teams, we fail to apply the crucial early steps needed in Change Management. As such, Nathan will talk about how we can still embed effective change by discussing examples across recent customers like the Houses of Parliament

Andy Grogan

Andy Grogan, Head of Enterprise Technology, The Orbis Partnership

(Surrey, East Sussex, Brighton & Hove councils)

Journey to Highly Available Infrastructure for Digital Platforms:  This presentation will provide a summary of the strategy which Orbis is using to build a highly available state of the art platform built on best in class technologies for the organisation’s Digital ambitions

Andrew Puddephatt

Andrew Puddephatt, Director UK Public Sector, Nutanix

Cloud operating model, not location, provides foundation for COVID response: The current crisis and subsequent urgent demands on technology teams across the public sector has led to innovation and rapid scaling of vital services. Cloud technology - whether it is in your data centre, private cloud or in the public cloud - has provided the tools, agility, scalability and flexibility to meet this challenge and keep the public sector power house operating




11:00 to 12:30 - Host and moderator: Helen Olsen Bedford, Publisher, UKAuthority

Nick Chapallaz

Nick Chapallaz, Managing Director, GeoPlace

Bridging central and local government with UPRNs to respond to COVID-19: GeoPlace is advising central and devolved governments to include the UPRN in data sent to local authorities to support shielding measures for vulnerable people to COVID-19.  Utilising the UPRN will:

  • enable segmentation and targeting of support
  • help authorities to quickly and easily link to other sources including the social care system to help see who is vulnerable and already receiving social care
  • enable data to be mapped and analysed spatially to look for trends
  • see who is in areas of high deprivation and who has poor access to services
  • provide standardised national data to central government for policy making
Simon Clifford

Simon Clifford, Director of Digital & Data, Police ICT Company

Delivering police transformation: COVID-19 and the ‘new normal’: This session explores the considerations for policing in the post-COVID landscape. From investing further in innovation through to pursuing opportunities presented by automation, Simon explores the learning policing can take from its response to COVID, all underpinned by a sustained movement to the cloud

Lee Sirdifield

Lee Sirdifield, Strategic Director - Transformation and Change, South Kesteven District Council

Accelerating Outcomes - Automation in Local Government: Lee will outline the council's journey to harness intelligent automation - developing a new model for public and private sector innovation along the way

Ed Mitchell

Ed Mitchell, Director and Lead for Intelligent Automation, EY

Improving outcomes through innovation and partnership – intelligent automation and remote services: Ed will outline his recent work implementing Intelligent Automation and digitally enabled change programmes at multiple organisations across the Public and Private Sector. During this time he has supported clients to develop their strategic approach and operating models enabling the delivery of maximum organisational benefits through the creation of a virtual workforce

Rhodri Rowlands

Rhodri Rowlands, Head of Programmes Community Solutions, London Borough of Barking & Dagenham

One View – Understanding our residents: Rhodri leads the work bringing together data, service design and system change to address social issues and improve outcomes at Barking & Dagenham. Here he will give an overview of the One View tool and how the borough is planning to use it to support its COVID Response and Recovery 

Owen Powell

Owen Powell, CIO, Central & North West London NHS

From traditional IT dept to Digital Service Leaders: Owen outlines the digital journey of one of the largest healthcare providers in the country. He will discuss the importance of having the right partners involved and the areas he’s now focusing on - delivering value back to the business and positioning his team as digital service leaders rather than a traditional IT team


Our Partners supporting this UKAuthority Event



Rackspace is a leading provider of IT as a service in today’s multi-cloud world. Delivering expert advice and integrated managed services across applications, data, security and infrastructure, including public and private clouds and managed hosting.  

Rackspace partners with every leading technology provider, including Alibaba, AWS, Google, Microsoft, OpenStack, Oracle, SAP, and VMware. Rackspace is uniquely positioned to provide unbiased expertise on which technologies will best serve each customer’s needs.  

The company was named a leader in the 2019 Gartner Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide and has been honoured by Fortune, Glassdoor and others as one of the best places to work. 

Rackspace serves more than 140,000 business customers, including most of the Fortune 100, from data centres on five continents.

Learn more at





 Nutanix logo

Nutanix is a market leader in Hyper Converged Infrastructure (HCI) - a software defined platform that enables organisations to simplify, automate and reduce the cost of IT. In the UK, Nutanix is working with around 150 Public Sector customers to help them on their journey to a Cloud operating model whether that is Private, Public, or most often a Hybrid or Multi Cloud strategy. 

The start point for Nutanix is to modernise legacy platforms and applications. From there, Public Sector organisations can simplify and automate processes associated with managing infrastructure to refocus resources on innovation and delivering improved digital services. Throughout this journey, Nutanix believe it is essential to architect an operating model that allows for a mix of 'on prem' and public cloud platforms where applications and workloads can be moved seamlessly across them.

Learn more at:





 EY logo


EY supports public sector organisations to adopt cutting-edge digital technology – including virtual reality, advanced and predictive analytics and intelligent automation – to transform service delivery, with the ultimate aim of improving outcomes for citizens. They have been at the forefront of delivering an innovation programme – London Ventures – focussed on providing transformational solutions to London local government since 2013, working in partnership with London Councils




















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