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Digital public sector news, research & engagement

Tuesday 12 October 2004

East Riding of Yorkshire scoops Local Government IT Excellence Award

East Riding of Yorkshire Council's MyEastriding project has today been named as the winner of the Local Government IT Excellence Awards.

MyEastriding was selected from over 31 nominees for its pioneering approach to adopting and promoting the use of e-technology to develop integrated services which reach out and bring the council closer to the community.

The project provides citizens with access to the council's CRM, enabling them to not only make service requests, but track progress on those requests. An authenticated login process gives citizens access to personalised location based information which, together with front and back office integration of council systems, brings up links to pertinent local information and payment facilities as well as access to the CRM.

MyEastring aims to help resolve issues of rural isolation in the area and encourages the use of e-technology, in a supported environment, to improve access to facilities and services for everyone.

The award winners were announced today at Socitm's annual conference in Glasgow and was presented by Charles Ward, services director of Intellect and chair of the award judging panel.

Said Ward, "This year's entries continue the trend of improving standards, and the winner, East Riding of Yorkshire Council's MyEastriding is an exemplary example of a project which has challenged the traditional methods of thinking, and has shown real courage in the adoption and promotion of e-technology. The judges were amazed by the council's balance of innovation, and ease of use and the projects success in reaching out to the community."

The other winners commended for their individual successes and contributions were:

Runner Up - Bracknell Forest Borough Council, BF AnyWhere Flexible Working Portal.

The web-based portal supports new flexible working initiatives for Bracknell Forest Borough Council staff. It provides secure access to office systems, regardless of physical location, greatly improving work/life balance whilst raising the standard of services available to citizens and other consumers of the council's services.

The project supports the council in achieving its medium term objectives by reducing its overall expenditure on office accommodation, creating a flexible working environment enabling its staff and members to access IT systems from any location and in new and innovative ways.

Highly Commended - Lichfield District Council with Staffordshire-Moorlands District Council, Joint Procurement of IT Services.

This is believed to be one of the first ICT outsourcing programmes to be commissioned jointly by two councils (Lichfield District Council and Staffordshire-Moorlands District Councils) resulting in the award of a five-year partnership contract.

By joining forces, the two councils have made dramatic savings both in the procurement process and the pricing of the service. Together they procured a service delivery model and standard of service which could not have been obtained individually.

The IT Excellence Awards are organised by Intellect, SOCITM and SOLACE. Now in their ninth year, the awards seek to highlight the use of best practice in local government and how IT has been used both effectively and innovatively to deliver Best Value public services.

The awards are supported this year by Intellect member companies Cable & Wireless UK, Capita IT Services, Comino Plc, INPUT and OKI Systems, together with Local Government IT in Use magazine.