Local Digital Futures: panel debate
- Nicola Millard Customer Experience Futurologist, BT
- James Berge, Public Sector Digital, Deloitte
- William Barker, DCLG
- Mark Pope, Government Digital Service
- Julian Bowrey, DCLG and Local Digital campaign
This panel debate, concluding the event, draws together the key themes from Local Digital Futures including the creation of an easy-to-use online experience for customers. With this comes the expectation in local government for a more personalised service. Are the greatest challenges to creating successful seamless digital public services breaking down old working culture or to change public perception around trust? Some of the country's leading digital experts discuss these and other thorny issues.
Chaired by Helen Olsen, Managing Editor, Local Digital campaign.
The Local Digital Futures event, held at the BT Tower, brought together digital leaders from local and central government as well as the private sector to examine the future of public service delivery and learn from real-life examples of local government innovation.
Click here for a Storify summary of the event.