This site requires Javascript to function correctly
UKAuthority.com requires the use of cookies. Continued use of this site indicates that you accept this policy. More information.

Cookies and your privacy

In accordance with the ICO's EU e-Privacy Directive and to help protect your privacy we are making you aware of the use of cookies on this site.

We use these to aid in improving and maintaining our website. Cookies are used for functionality and to track visitor behaviour on this site, primarily for Google Analytics.

Google Inc are members of the US Safe Harbor Scheme. This scheme allows the transfer of data from within the EEA to countries that are outside of the EEA without having to enter into a specific data transfer agreement. Companies that sign up to the scheme are deemed to provide adequate protection for personal data transmitted from Europe. Google Inc's registration is at http://safeharbor.export.gov/companyinfo.aspx?id=10543.

For more information on the cookies set by Google Analytics please go to: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html.

This site also makes use of other essential Anonymous cookies, and the site won't work as expected without them. If you don't accept these anonymous cookies some features of the site may be unavailable.

UKAuthority.com's full privacy statement.

DCLG Local Digital Campaign Sponsors

Local Digital Campaign

Thursday 26 September 2013Author: Mel Poluck

City of Edinburgh Council to replace myriad legacy systems for 'one version of the truth'

Screenshot of ConfirmOnDemand software as used by City of Edinburgh CouncilCity of Edinburgh Council is to implement software allowing staff access to a single repository of cross-departmental city asset management data, replacing outdated technology, reducing costs and creating a 20% increase in channel shift by 2015.

ConfirmOnDemand from customer communications company Pitney Bowes, will allow remote and office-based staff from the council's Waste Services, Open Space Maintenance, Parks and Green Spaces and Transport departments access to current, historical and financial information.

Council field workers will be issued with mobile devices to record their work and report issues such as environmental crime, broken street lights and potholes directly on to the system.

The workflow management software will also enable residents to report local issues, with reports channelled automatically to the appropriate department for repairs, and to receive progress updates. If a customer phones the council, they are routed to the most appropriate call handler who can log the problem directly on to the system and provide a repair time there and then. Residents can also access outstanding and archived problems on the software's shared digital map.

Edinburgh's Head of Service and Environment, David Lyon gave a "prudent estimate" of £1 million savings from ConfirmOnDemand over the next five years that will stem from eliminating the need to maintain legacy IT systems and software licences and from departmental sharing information among council staff. Other savings will come from a reduction in customer contact thanks to increased 'self service'.

Lyon said ConfirmOnDemand will replace "myriad legacy systems and bespoke databases" which included outdated DOS systems. "It's difficult to get one version of the truth in terms of the assets we've got, what maintenance is needed and who's looking after it", Lyon told Local Digital. "You could be dealing with the same problem in the same street, but it's being recorded in three or four systems", he said.

The system will go live in December following a staff engagement programme and a trial of the software. A mobile app is planned for release early next year.