|Simplifying Service Transactions & Business Processes|
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Thursday 12th May 2011
Simplifying Service Transactions & Business Processes
Public services are moving inexorably online, and the UK population becoming ever more digitally savvy. But how do we take advantage of the best in technology developments
to meet the needs of both the organisation and the citizens it serves? Efficiency is essential, but is agile development the key? Does new technology solve old problems and deliver
joined up processes and services? Or does the public sector silo mentality block the holistic thinking needed for a step change in performance?
On the panel:
- Glyn Evans, Socitm President, Corporate Director of Business Change at Birmingham City Council and CIO Council member
- Peter Bole, Director of ICT at Kent County Council
- Alan Banks, Managing Director, Adobe UK
- Helen Olsen, Managing Editor, ITU and UKauthorITy